11 minutes 17 seconds navigating phone menus, on-hold time, and speaking with two people. First one verified my order number (called confirmation number on their emails), name, address, and credit card number. He reported that the tickets shipped on the 7th. Interesting that they sent the "Your tickets have been printed!" email on the 8th. Evidently their printers and shiping department are faster (but not more reliable) than their computers. After reiterating that I had not received my tickets for the following day's concert, he said he'd transfer me to customer service. What the hell was he? The call-screener? The customer service rep made me perform the exact same dance, then told me I could pick my tickets up at the event location. "Bring your ID, order number, and credit card." Joy, now I have to carry extra crap into a concert. The worrying part was this comment: "Yeah, looks like there's plenty of tickets left to that event." So...if it was sold out, would I be screwed?
I have tickets for two more upcoming events pending. One was "printed!" on the 13th...first class U.S. Mail probably should have brought that one to me by now. Hopefully I won't have to go through this bull again.
This is the service I paid a $6.00 "convenience" (Har har! Oh that kills me!) fee and a $2.35 "order processing" charge for? I'm also fond of how the fees are not flat, and appear to be based on the ticket price. You and I both know it's more expensive to print a $30.00 ticket than a $20.00 one. And why are there "building facility" charges? Shouldn't that be part of the ticket price? If I buy at the box office, do I pay that? Sounds like a scam to make more money for the event promoters and hosters, since bands likely get a cut of "ticket price" only.
This so-called service is definitely worth boycotting. Master of Tickets my arse.
(forgive the ranting nature of the post; I'm at work and can't take the time to edit)
From the TicketMaster site
http://www.ticketmaster.com/h/faq.html?tm_link=tm_home_i_faq#costs
"The purpose for this charge varies from venue to venue. Not all venues charge a facility charge. Ticketmaster does not determine the facility charge. The facility charge is not retained by Ticketmaster; it is remitted to the venue."
If you look at tickets from OnePercent Productions or other local ticket producers you will find the same problems. It is another way the venue collects money for the show.